I stepped outside onto the sidewalk, and there was no sign of a car or driver waiting, so I called the number for the driver, who sounded Chinese or Japanese ands barely spoke English. I asked where he was and he said At The Corner. I said which corner, and all he did was repeat The Corner over and over. I called Access-a-Ride, and told them we had a problem. AAR insisted he was on location, and I rerpeated, No, I am on location.