I called them and after givng an automated voice my card info, Social Security number, and date of birth, I finally got a live person, a wonderful lady named Laura who heard my woes and then said, "Oh, that's easy to fix." She told me she would transfer me but she also gave me instructions on what to do if we got disconnected and I had to call back. Then she asked if she could do anything else for me and I said, will you marry me? She laughed, told me she wasa honored but already married and transferred me. Ten minutes later my EBT card was registered, active, and it had a new PIN. I put all this info and phone number into TextEdit and added it to my fikle on NY SNAP folder.