I had a very irritating experience earlier. I needed to place an order with an online retailer who I’ve used for many years. The first thing I noticed is they have a new website. The home page is all advertising for various products they sell. No place to log in. I click on something and get a page that says, “Hello, undisclosed. Welcome to your account.” NOWHERE can I find a place to login or create a new account. And, of course, they don’t have any of my account data, such as favorites. I try to call customer service. Long wait. I manage to hack into it and create a new password. Password rules have changed. I input my order. But it tells me it can’t place my order. I call CS again. She’s able to place it, but is snippy and says that the new website was just released last week, as if It’s not supposed to work right at first.
Arrrrggghhhhhh!!!!
And silly me, expecting her to be bright, knowledgeable, and courteous. When will I ever learn?
