Topic: THAT UNCOMFORTABLY FULL FEELING (Read 6265 times)

George · « **Reply #150 on:** November 25, 2023, 12:12:23 AM »

PAGE SIX DANCE!!

George · « **Reply #151 on:** November 25, 2023, 12:13:19 AM »

...it takes me to the same page that has the message about needing to call the toll-free number to change my password!

George · « **Reply #152 on:** November 25, 2023, 12:13:30 AM »

WTF??

George · « **Reply #153 on:** November 25, 2023, 12:13:43 AM »

George · « **Reply #154 on:** November 25, 2023, 12:14:12 AM »

I go through that process several times and, of course, I'm getting frustrated.

George · « **Reply #155 on:** November 25, 2023, 12:14:22 AM »

It just keeps going around in circles.

George · « **Reply #156 on:** November 25, 2023, 12:14:40 AM »

I call again and try to get to a live person.

George · « **Reply #157 on:** November 25, 2023, 12:15:37 AM »

I'm sure that they deliberately make it difficult to get to a live person...it didn't used to be this hard.

George · « **Reply #158 on:** November 25, 2023, 12:15:57 AM »

I eventually get to someone who has a very strong accent.

George · « **Reply #159 on:** November 25, 2023, 12:16:20 AM »

He tries to help and essentially only gets me to repeat exactly everything that I've already done.

George · « **Reply #160 on:** November 25, 2023, 12:16:58 AM »

He keeps sending different links through texts and they all end up at the same place...the message to call the toll-free number.

George · « **Reply #161 on:** November 25, 2023, 12:17:13 AM »

I eventually say that it worked and just got off the phone.

George · « **Reply #162 on:** November 25, 2023, 12:17:56 AM »

This first time calling all happened last week.

George · « **Reply #163 on:** November 25, 2023, 12:18:16 AM »

Every couple of days, I'd try to log into that e-mail again, and still nothing.

George · « **Reply #164 on:** November 25, 2023, 12:18:37 AM »

I have absolutely NO problem logging into any of my other e-mail addresses.

George · « **Reply #165 on:** November 25, 2023, 12:20:01 AM »

So today, I decided to go to the XFINITY store and hope that they can help me in person.

George · « **Reply #166 on:** November 25, 2023, 12:20:14 AM »

Short answer: they couldn't.

George · « **Reply #167 on:** November 25, 2023, 12:20:56 AM »

I was told that they could only help with the service itself and the e-mail part of it all was essentially another department.

George · « **Reply #168 on:** November 25, 2023, 12:21:25 AM »

How rude!

George · « **Reply #169 on:** November 25, 2023, 12:21:50 AM »

So, I came home and decided that I wasn't going to get off the phone until SOMEONE was able to help me.

George · « **Reply #170 on:** November 25, 2023, 12:23:25 AM »

The first person I spoke to had less of an Indian accent, so that was helpful to begin with.

George · « **Reply #171 on:** November 25, 2023, 12:24:02 AM »

He had me do exactly what I had already done, which was also exactly what the first guy had me do, too.

George · « **Reply #172 on:** November 25, 2023, 12:24:47 AM »

We went through that a couple of times, and he finally was able to send me to his supervisor or just someone above his pay grade.

George · « **Reply #173 on:** November 25, 2023, 12:25:51 AM »

This new guy had me do the same things again, but then he was able to send a signal to my account page and FINALLY that actually gave me a link to click INSTEAD of the message to call the toll-free number!

George · « **Reply #174 on:** November 25, 2023, 12:26:06 AM »

HALLE-FREKIN'-LOOYA!!

George · « **Reply #175 on:** November 25, 2023, 12:27:14 AM »

I had my phone automatically generate a complicated password, and I was able to copy that and paste it into a note so that I could enter it into my desktop computer and my other devices.

George · « **Reply #176 on:** November 25, 2023, 12:27:40 AM »

And now, after more than I week, I can log into every one of my e-mail addresses without any trouble.

George · « **Reply #177 on:** November 25, 2023, 12:27:57 AM »

And there better not be any more trouble!!

George · « **Reply #178 on:** November 25, 2023, 12:28:05 AM »

George · « **Reply #179 on:** November 25, 2023, 12:28:13 AM »

And now, since we're so close...

News:

Author Topic: THAT UNCOMFORTABLY FULL FEELING (Read 6265 times)