Today I phoned Amazon about it. I was able to speak to someone right away, but he had an accent and not everything he said was clear. The bottom line is that Amazon refunded me and I don’t need to return the item, but I’d like to know under which circumstances a customer needs the shipping packaging. In the old days, any time I thought I might need to return a purchase I’d hang onto the packing, just in case. I just don’t have room to do that anymore.