Verizon blues:
Last month, I began getting daily texts from Verizon telling me I was accruing 1GB overages on my plan on a daily basis, and each new GB would cost me $15.
Alarmed, I went online and chatted with someone who assured me that nothing untoward was happening. He actually sent me a printout of my upcoming bill showing me that it was virtually the same as all the other monthly bills I had been getting the past 12 years.
The text messages continued to arrive, but I had believed the Verizon rep who had assured me there were no added charges.
AND THEN THE BILL ARRIVED AND IT WAS MORE THAN DOUBLE WHAT IT HAD EVER BEEN.
I have to say that I have zero idea why this happened. I paid the bill, and I deleted many apps off my iPhone, including things I've been using for years.
Today, I got another text: I had only 1% of my allowable GBs left for the month which would end in 23 days.
HOW IS THIS POSSIBLE?
I went online, had a hissy fit with an AI-generated chat-bot, and finally got connected to a real person. His name? He goes by "Crimson Kurt" !!!
Crimson Kurt, however, was helpful. He could not see what caused my overages, but he assured me that many apps were becoming more GB-intensive. He suggested I upgrade to the Unlimited Welcome plan which, as it turns out, will result in lower bills than I am used to paying.
He transferred me to an account rep. While on hold, the AI-generated chat-bot interceded and began demanding my pin number which I had no idea I had (I do, however, and it's my usual suspect of pin numbers I use). Suddenly, a human voice came online. It was Angelina, an account rep, and the rest was smooth sailing.
But I was a hair's breadth from driving to a Verizon store and raising Cain.
