I’ve spent a lot of time over the past two weeks trying to fix problems with online orders. In one case, a missing item, in another case the wrong item sent. Vitacost’s customer service, never great, as sunk to a new low. Kroger bought them a year or so ago and that’s when it started. I’m looking for a new supplement supplier.
But my Amazon experience was very good, not at all like Iris’. Yesterday I spoke to a bright and helpful young woman, who understood the problem and issued a refund.
My experiences with online chat have been consistently poor. It takes too long and the rep often doesn’t understand the problem and we go round and round. Is this a bot masquerading as a human?