I so wish someone had called 911. She was down and not getting up right away. If I understood that right. Many stores and such would make the call routinely, out of policy and caution for all involved.
I know no one there is used to this kind of thing, and didn't think of it in time. I didn't think of it as I was reading the notes, either, until BK mentioned it.
Get those witnesses and statements in the can!