Nothing but frustration: cannot get through to Serrano's office about unemployment, and my bank just sent a ridiculous email reply to an inquiry I made yesterday about an unauthorized charge. When I call the bank's customer service, I get a warning there will be a long time before pickup and after about 15 minutes of listening to a bad theme song, I hang up. Three days in a row I've called to wait forever. I'll have to pay a local visit, I guess.