God, do I hate Petco! They're located in California, and I swear that every customer service rep they hire is Asian with English as possible second language. I have yet to understand more than half of what any of their customer reps tell me. On top of that, they don't tell you if an item is out of stock so that your order can be "in preparation" for weeks. So, I need more of Thatch's shrimpy treats, but they are out of them - along with Amazon and Chewy. At least Amazon and Chewy let you known.