I spent an hour with a prospective immigration client today. We discussed how we would proceed in trying again after the consulate in Vietnam denied his wife's visa. At the end he was shocked that I gave no guarantee that this time she would be granted the visa, asked me to give him all the money back he had just given me and left. I have no problem with this, but how can people expect to get a guarantee about what a government official will do? especially after a denial. Sheesh!