They have a chat room (I like to think of it as French for "cat room") so any hour of the day or night when you're feeling sad about your pet, there is almost always someone there to talk to who shares your feelings. They are tremendously compassionate, like the folks on HHW. They helped me a lot on those nights when I couldn't sleep after losing my ancient cat.
I go back from time to time, to offer support. Other people do, too. They all have a wolf suffix after their names, given to them by the moderator as sort of a title to those who return to help others.
