Greetings all.
We are without phone at the home environment. It started as a partial phone outage. We could make calls but not receive calls. We called Verizon and someone came over fairly quickly (for a beautiful Saturday afternoon). They spent time in the back area and "fixed" the phone by patching us into another "port" whatever that means. They told us the box in the back is old probably won't last but another couple of years. When I asked if we should call to have it replaced he said "it's Verizon's problem and they probably won't deal with it until it's absolutely necessary and that means digging a hole in the street to replace necessary components". He then told us that there is no dial tone on the phone but it should come back any time between 10 minutes and two hours. There is a backlog on Saturday work orders so don't worry, it will work eventually This was at about 1:30pm). Well, the back order never got through because by 7pm the phone was still not working. We called the 24 repair line and the person told us that due to the lateness of the hour and the fact that tomorrow was Sunday we wouldn't have a phone until Monday. All the workers from the Saturday shift had left the building and no one works on Sunday. We are supposed to have a working phone by noon today. I'll believe it when I hear it! I'm glad we don't have any emergencies.
