I do believe the crusade has been successful, at least for me, and I recommend anyone else who is with BofA call and do exactly what I did. I got to the "escalations" department, got a great gal, and she immediately found the person who'd called me and left the message and then never called back. That person will be spoken to, and I now have instructions on my account that I am never to be called, save for the fraud department should there ever actually be a problem. This gal was great and she made me laugh when she said she was going to "reach out" to Lena, the gal who made the call this morning. She's also going to recommend to the highest level that any time a message is left it HAS to say there is no problem with your account, this is a solicitation phone call. If she gets that through then all this will be much better.