BK, the letter debacle. Oy. I mean really, "Oh, we sent it twice and one needs signature"? Bet they didn't give you a tracking number as proof.
Sounds like someone was afraid to send it, or someone kept not giving approval to send it after it was written, lest they paint themselves guilty as charged. I do hope this resolves swiftly for you, honoring your true side of the story.
I'm with you on City of Angels. Always loved the music and the show, and have lots of friends in the one night event. On the fence about going because of the way that group has treated me along the way.