Remember when the maintenance guys had to address a plumbing problem late Friday night? They had to tear out the back wall of our closet and left a mess all over the floor. They said someone would clean it up first thing the next morning. After 2 notes from Richard and 2 text messages from me, the mess was still there this evening. On our way out for dinner we stopped at the desk, where Richard made it clear we're not pleased. The upshot is that our account will be credited $75 and, about an hour ago, a housekeeper came and vacuumed our closet.