I have spent almost an hour in automated phone system hell, cancelling Mom's supplemental health insurance and AARP membership. Then I decided to call the business office at her retirement community, pressed 2 for the business office, and got connected to the voicemail of someone who left there earlier this summer. I called back, pressed 1 for the operator, asked to speak to someone in the business office, and got the voicemail of someone who said she would be back in the office August 15. Third time, the operator said, "She just hasn't changed her voicemail." Ya think?