The people at the top of these large medical centers receive mega-buck salaries and I'm sure they think everything is just dandy. Everything to them comes down to money. My doctor is a caring person and tries to help his patients get through the medical maze, but I just don't get that from any of the other employees.
To me, this is NOT health care. It is Medical Procedure Administration. They decide which tests and procedures you should have, submit referrals, and that's that. I'm grateful I found a caring doctor.