The last time I went to the DMV it was to pick up the rules booklet. The ones in English are kept behind the counter and you have to WAIT IN LINE just to get a damn booklet!!! The Chinese ones are for the taking in the racks. The line, of course, is horrendous. I waited in the handicapped line. Which was short. I don't like to do that as I look able-bodied, even though I'm not really. I expected to get lots of nasty stares, but I didn't--or I didn't notice.
California is usually pretty progressive about these things, but the DMV is one area where a LOT of improvement is needed. Some of the offices now have a kiosk for certain services. I don't know the details. Maybe it's for the showers and cot.