The problem was that the frozen items - chicken and hamburger patties - arrived in uninsulated bags, after being out of refrigeration for God knows how long, including an hour in a delivery truck. Usually, the refrigerated items are packed with bottles of frozen water to keep them cool. The jerk who packed these items did not pack them with the bottles of water, and I'm worried about spoilage for me or another customer. Amazon Fresh is sending replacements tomorrow morning.
Prices go up and service goes to hell.