DR Jrand73, that completely sucks. As I'm understanding it from you and others, there is pretty much NO WAY to adequately communicate regarding that kind of problem or anything of the sort with Facebook. My impression is that you can only report things in whatever ways they have set up, which means you get one canned response after another, pretty much regardless of the nature or severity of the problem. Such as, you know, little things like identity theft. I do not know why they're allowed to continue operating that way.
A mutual friend - BK knows him in L.A., Michael Gabiano - has been going through this with them, and they do NOTHING. Again, the problem is that you cannot properly communicate with them.
This is probably a stupid question, but in cases like this, DR Jrand73, is it feasible to go through the process of deleting your account entirely (which I think originally couldn't be done, but it's possible now?), and completely start over? You'd first want to make sure you know everyone you're FB friends with so you could contact them and say what you're doing, know what groups you're in that you'd want to rejoin later, etc. etc. etc. Anyway, pardon me, I'm just rambling, which is what this kind of unjust thing tends to make me do sometimes.
EDIT: I apologize for the question. I just reread your post. Holy moly on rye.