I ordered a pizza from Pizza Hut at 7:30. They told me it'd be 40 minutes, which we could live with. At 8:40, the guy calls and says he's on his way. At 9:05 the pizza was still not here, so I called to complain and the girl on the phone said, "the driver's out for delivery now." I said, "he's BEEN out on delivery for 35 minutes - I don't want a cold pizza!" She said it was on its way and I said I wanted to cancel the order. She hung up on me.
So I called back a few minutes later 'cause I was pissed off and asked to speak to the manager, who sounded like he was a 14-year old from the South Bronx. I explained what happened and all he offered was to have the guy go ahead and deliver the order and only charge me HALF - OR I could give him my address, which they'd "put on the wall" and next time I called I could get my order for half off.
What's this "half off" crap? After an hour and a half the pizza still hadn't arrived and he wants me to PAY for the damn thing? I don't think so! It's a $15 pizza - give it to me free. ESPECIALLY if it's gonna be cold when it gets here!
I told them that I would prefer NOT to put my name and address "up on their wall" and that I was uncertain as to whether I would continue business with their establishment at all.
Now it's 9:20 and no one has eaten. I'm thawing a pound of ground beef at nearly 9:30, which means no one eats for at least another hour.
Half price my ass...
(This rant has been brought to you by my local Pizza Hut store.)
