In the years we've had a Five Guys nearby, I have both greatly enjoyed and been disappointed in their offerings. They're quite expensive for a burger joint, and that keeps them open to more criticism than they might otherwise receive. And I think that's a problem. They seem to be competing with the likes of Shake Shack -- also expensive, but they serve what I happily call a gourmet burger, what with their remarkable blend of beef and their care in cooking it to order. At least Five Guys gets it right when they say their burgers are well done but juicy.
I prefer to eat right there, when the goods are hot and fresh. What BK observes about the delivery service is what we experience here, even when we're ordering there and driving the stuff right home which is five minutes away. Both the burgers and the fries lose something in the journey.
The fries are a subject all their own, too. By the way, the spillover from the cup is normal. They overload it on purpose. When I'm really famished, I can put away every fry they give me, even in a large order. But they are generally on the soft side, no question. And I never order their or anyone else's "Cajun" or otherwise spicy fries. I'm one of the (apparent) few who find that kind of thing a complete distraction from what good french fries are supposed to be. It's a sore subject with me.
So, a love-hate relationship. We only think to eat from Five Guys once or twice a year, and these are the reasons why.
