So, around 4:15 I moved from the waiting room where I was reading to the lobby. At 4:45 the driver - who clearly spoke English as a third or fourth language - said something to me, and since I assumed it was "I'll be there in three minutes," I went outside to wait on the sidewalk. Around 5:00 I got a text from AAR saying he would be there in 17 minutes, so that made my ride about 47 minutes later than my scheduled pickup time. round 5:05, I called AAR to ask what the hell was going on. They close shop at 5:00 and I could get no help.
At 5:25, I decided fuckit, walked to the corner of Sixth Avenue and flagged down a taxi. The ride cost me $32.00, and I got home around 6:15. The cats were not amused and I was fit to be tied.
And around 5:35, the driver phones to tell me he had arrived, 65 minutes later than scheduled.
And that's BAD NO. 2.