At first I wondered if today was Friday the 13th. No. I have now named it Atrocious Customer Service Day.
One of my online orders hasn't shipped and I needed to call to check on it. AT&T rerouted the call to themselves so they could, they said, sell me a new phone or tell me how to update my old one. I have an iPhone 5 and AT&T says it will no longer support 3G after next February. I know I need a new phone, but I've been rather busy and this is October, not February. I told them to reinstate my phone service. They did so, but said this will happen again. So now every time I make a call it's subject to rerouting. Is this outrageous or what?
I then called about the online order. They are no longer assisting with existing orders, only taking new orders. Sigh.
When I returned home from acupuncture I tried calling Consumer Cellular about moving my cellphone service to them, but after waiting on hold for 25 minutes still could not get through. Is there no such thing as a decent mobile service? I left AT&T many years ago in disgust and switched to T-Mobile, which proved to be even worse, so I changed back to AT&T. My recent AT&T experiences haven't been all that bad -- until today. I had horrible experiences with Verizon back East. I'll have to check Virgin Mobile. God! You'd think someone could offer decent service!