I had an e-mail from a CD purchaser telling me she'd purchased two CDs from us and received them a month ago and that both of them arrived with "smashed" cases and that we should be more careful in how we ship. First of all, why did it take a month to write the e-mail? Second of all, I'm at a loss as to how to be more careful than using expensive cardboard boxes to ship CDs, other than encasing them in steel boxes. We obviously have no control over how the USPS manhandles them. Third of all, we've really only heard about two other cases of "smashed" cases, and since one of them involved six CDs, I asked them to return them, which he did, and I replaced them. Those six CD cases, which were described to me as "smashed to smithereens", had a couple of hairline cracks - that was the worst of it - and most of them only had one barely discernible hairline crack. It just makes you wonder - these handful of people never write to tell you they've enjoyed the CD, just that the cases arrived "smashed." Since this latest gal doesn't want to return them or get replacements, well, I can only imagine how "smashed" they really are.