This Van Nuys station is beyond repair - they just lie - that's it. First they said their plan was to have the driver on whose truck the package was mistakenly put deliver it by six-thirty to the UPS store. This they were saying at six-ten. I told the supervisor it was a load of hooey, and she put me on hold, talked to Van Nuys some more, and Van Nuys admitted that it was a load of hooey. This supervisor said she wasn't going to let Van Nuys off the phone until they made arrangements to deliver to my house. So, supposedly the driver will be here no later than seven-thirty. If he's not here, then I'm to call back and they will ream the Van Nuys people several new rectal cavities. It's now six-thirty, so I get to play the waiting game for an hour. O joy. Somehow I have the feeling I'll be calling back at seven-thirty, but I'll be pleasantly surprised if I don't have to.