So what name was on the paper bill and what name was in the system?
Oh... Here's where it got even more confusing...
-The name in their computer system was the name of the former roommate who set up the account six years ago.
-The name on the paper bill was "transferred" over to another roommate four years ago, and to another roommate last year (after each roommate moved out accordingly). But, somehow, those successive names were never transferred over in the Finance Department's records. However, they were transferred over in the Billing Department's records. -So, apparently, there is a difference.
-Additionally, the current name on the bill was entered last name first and first name last. In other words, it was reversed. However...
None of the CSRs really seemed to care who's name was on the bill as long as the phone and account numbers were provided. They just wanted the names to additionally confirm the proper account was coming up on their screens. My name is not any of the accounts. And I was able to close things out. Go figure.
