I spent the day putting together the new desktop. All is fine EXCEPT for one problem. I ordered an 8 way Card Reader. It's on the manifest/shipping list and all the paperwork I saved from the order. They just didn't install it. I when the final check was done they didn't notice. I wasn't in Voice Mail Hell but Dell did make it difficult to reach someone even though their business site (I bought through the business side) said tech help was available 24/7. Two divisions were closed and not available until Monday morning. I finally got through to someone on Live Chat. As soon as I described my problem she gave me a phone number for Customer Care. I called and waited for 20 minutes. Luckily, the man I spoke to was able to help. They will be sending someone to the apartment either Wednesday or Thursday with the part to be installed. Success. Now, I'm listening to Beverley on Radio Wales and then dinner and then we will watch NJN at 9 o'clock for the Britcom The Old Guys and at 10 another Britcom After You've Gone. And after that, to bed!