Over an hour on the phone with Time Warner. No outage according to them - BUT - could not get on the Internet from about eight this morning (I got five hours of sleep then two more). He had me do everything you can do and still nothing. We plugged directly into the computer, still nothing. I am convinced as I always am they had an outage and just will not admit it. My guy was very nice, but c'mon. Just before he was going to make me an appointment, he reset the modem for the fourth time, had me unplug my router, plug it in and magically the Internet was back. Outage.