Jrand, here is your Amazon tip o' the day: The minute someone gets on the phone from customer service, if it's someone from overseas do not let them get more than a hello out - then immediately say, "Please switch me to someone in the United States." This they will then do immediately - even if they try to speak again, say it again. Once you have a US person on the phone things will go much more smoothly. They can call Fed Ex and Fed Ex can call the driver, etc.