I understand bottlenecks and that kind of thing.
What I don't get is how the USPS website goes down (or gets overloaded) so often. And how the tracking software is so lacking in consistency and reliability.
One clue: I hear from a friend who had a career with the USPS that, especially in times like this, there's always a number of employees who will feel so overloaded that they say "F--- it" and don't bother scanning half the items that come their way. Some do it because that's who they are. Others, because they're so beaten down by the load and the staffing issues that they have to just stop caring. So you have a tracking system that, theoretically, is fantastic...which in reality is only properly used half the time