Oh, DR Ron, that kind of thing drives me simply bonkers. I hate trying to sort out something like that which on the surface should be very simple to do and, of course, in reality becomes this BIG DEAL on their end.
Bah!
Every year, I give the women in my family (8 of them) a piece of seasonal jewelry...usually a pin.
This year, I ordered 8 Christopher Radko "Father Christmas" pins...from HSN, mind you.
I received 8 boxes, with 8 pouches...inside those 8 pouches were the following:
5 Father Christmas pins
4 wreath pins
4 bracelets
1 large Christmas tree pin
1 small Christmas tree pin
1 small Snowman pin.
16 pieces of jewelry, only 5 of which I wanted/ordered.
11 pieces are enroute to their Virginia offices while 3 "Father Christmas" pins are, allegedly, wending their way toward me.
All the boxes bore the item code number for the "Father Christmas" pin. All the pouches bore the item code number for the "Father Christmas" pin.
I think I may have been shipped someone's "stash."
Sigh.