My new turntable software (I think it's the software) is already malfuntioning - the ION customer service is dreadful - they just blame everything on whatever their script says. It's the USB cord (I tried another, same prob), it's the software, it's whatever. Vinnie is supposed to come over at some point to see if we can fix it or reload the software. It's only recording one side of the stereo track. It certainly worked perfectly for four albums.