Thankfully my courier story has a happy ending. Although no thanks to them.
I had sent an envelope yesterday with Purolator via canada post. It was guaranteed next day delivery by noon. Now when i placed the order i said the envelope absolutey had to get there by noon. And if their service was not reliable they should tell me and i would send it some other way.
Well of course they said it was guaranteed.
Anyhow early this morning i called canada post and the guy on the phone said that there were no followup details. Meaning other the system was not updated. Or something was wrong.
Well something didn't sit right with me. So i called purolator directly. And their computer said that the plane had had some problems and had to emergency land somewhere else. And that until the envelope was entered into the system there, there was nothing they could do.
Needless to say this did not make me happy. If you think BK gets annoyed at people. I really cannot put up with crap.
What made it worse was the agent said that when they have problems like this the parcel is always put on rush and would go out tomorrow (saturday).
This did not make me happy. But it could have worked.
They told me to call back later to see if it was updated.
Well since i did not believe they would deliver on saturday. And since they had no idea where the package was i decided to take matters into my own hands and send the item by another means.
So the person got it.
But (and here's the funny part). So i call back purolator at 4:30pm and i think they have located the package. And it will be delivered monday. I said, "first off that will do me no good". and "second i was told all mistakes were put on priority to go out saturday".
Apparently that is not entirely true (which really annoyed me).
I told them to put a note in the file to not deliver it and just send it back to me since time was crucial.
And guess what. The guy had the nerve to tell me that although i would get my money back for the shipment, i would have to pay to have it returned.
They must be joking, right?

Apparently that is their policy. Although there is no chance i will be paying for it. He said i could fight it. But really they are going to get an earful from me.