BK, as someone who "dealt" with Qwest's internet incompetence for several years, all I can tell you is, look for alternatives for Time Warner. No one was more resistant to change than I was, but the kids convinced me to switch to Comcast and it was relatively effortless, service (and speed--wow!) is much better. There have to be options down there, Time Warner can't be the only ISP in your neck of the woods.