I must made some health insurance decisions soon. The agent I spoke to today was pleasant, not pushy, and seemed knowledgeable. I'd be happy to give him my business. The agent I spoke to a while back was pushy, highly opinionated, and didn't wait for me to finish asking my question before he chimed in with his answer. I hate that! I also find that those answers don't address my questions; they respond to the question they anticipate will be asked, not to what I'm actually asking. Oy! I'll meet with agent #2 next week to go into more detail.