I have very few complaints with my HMO, but i must say, these jokers in the referral dept. have no idea what the fat hell they are doing. I asked for a renewal of physical therapy on Sept. 9. No word.
1. So, I called last Wednesday, the 17th, and was told nothing had been done yet.
2. No referral arrived in the post, so I called this morning, spoke to a lady who told me she had a referral for me, dated Sept. 9, but there was no physical therapy company on the referral so I would have to find one and set up an appointment when i got my copy in the post. I was so pissed that I hug up.
3. This afternoon, when i got home, I called again, there was a referral t my physical therapy office dayed Sept. 19 and it was all set to go. The person I spoke to faxed the referral t the office and i now have an appintment on Wednesday morning.