Yes, I too felt frustrated reading about BK's troubles with AT&T. I had a major problem with them several years ago. There had been a problem and someone tried to fix it, but did so in a way that I received nasty notices every month, despite the fact that the problem had been solved. Every month I'd have to call again and get it straightened out. What nonsense! With AT&T you must be persistent. I think their customer service people are trying to help, but they're either poorly trained or are working with poor software--or both.