There was more tsuris over my prescription. When I called at 1:00 to ask if it had arrived I was told it had not -- AND that the pharmacy was closing early at 3:00. (They're closed on weekends.) The item was on the UPS truck, which was in the area, but they couldn't say when he'd arrive. The pharmacist and I worked out a back-up plan. I was lucky and learned that the local Rite-Aid had some in stock. UPS arrived in time, though, and I didn't need Rite-Aid.
I haven't given up on this mom & pop shop, though, because when I have questions they're good about answering, unlike Rite-Aid. I will allow even more time in the future, especially when special orders are involved.