I'm well beyond ready to go home. I had two calls in a row that I have put me over the edge.
The first came from a woman in California who yelled at me because we shipped her materials for LES MISERABLES SCHOOL EDITION to the right address. Problem is, she moved and forgot to tell us, and for that she was yelling AT ME. Of course, it was my fault that I didn't have the foresight to call her before we shipped her books to her just to make sure she hadn't MOVED!
That phone call was followed by a fellow who has a 16-year old mentally challenged boy who likes to do "toy theatre" and wants to book this kid to go from home to home (living room to living room) performing full-length musicals (i.e. PIPPIN in particular - I'd love to see the orgy scene) for a flat fee of $150-$200. I explained to him that that would be fine, but he would have to license the show just like any other community theatre group who plans to present a show from our catalog in front of an audience and that he would, like any other group, be expected to pay rental, royalty and security deposits on any shows he expected to perform. He didn't like what I had to say and told me that I was not working with him in the spirit of promoting musical theatre (as he claimed our website proffered) and he wanted - no, demanded - to speak to the owner of our company. I offered to let him speak to my supervisor, but he said that the head of amateur licensing wasn't important enough and he wanted our CEO's name and number. Never having been in this situation before, I started to give him the name of our CEO's Admin Assistant, but everyone gasped in horror as I did and told me to have the letter sent to the VP of the company instead, so I gave him the VP's name.
After the guy hung up, my boss sent out an email featuring the subject line, "Irate Customers (Jason's Call)" to everyone in our department including his supervisor - my boss. He did not make any explanation as to the situation or WHY the customer was irate, but he did mention my name four times in the body of that email and how we should NEVER bother the CEO with the minutae of our day-to-day work. So now my boss is going to get an email that basically implies that I am the reason that man was irate. I, as usual, was in the wrong.
And this is why I hate my job at MTI. That, and the fact that lip-smacking girl is grazing on raw carrot sticks just 5 feet away from me.
I need to get out of here...